Welcome to Florist North Woolwich's official Terms & Conditions. These terms regulate your use of our online flower delivery services, including placing, paying for, and receiving flower orders via our website. By accessing, browsing, or placing orders through this website, you agree to comply with the following Terms & Conditions. These terms extend to all customers ordering within North Woolwich and its surrounding areas. Please review them carefully before ordering.
Our online ordering process is designed to be straightforward and user-friendly, ensuring that flower arrangements reach recipients in North Woolwich and nearby locations efficiently. When you place an order, you undertake the following steps:
Once your order is received by our system, you will receive a confirmation notification on-screen and via the contact information entered at checkout. Please keep this receipt for your records. All orders are subject to acceptance and availability.
Florist North Woolwich accepts secure online payments via major credit and debit cards as well as other payment methods specified upon checkout. Payment is taken at time of order unless otherwise stated. You confirm that the payment method being used is yours, or you are authorised to use it.
All prices for our flowers and related products are quoted in pounds sterling (£) and include Value Added Tax (VAT) unless otherwise specified. Delivery charges, where applicable, are added at checkout before payment is made. You will be able to see a full breakdown of costs prior to making your payment.
If your payment is declined, your order will not be processed. No flower order will be considered confirmed or dispatched for delivery in North Woolwich or nearby areas until payment has been successfully received by us.
After payment is received, you will receive an order confirmation. Acceptance of your order takes place when your order is dispatched for delivery by our team within the specified delivery timeframe. We reserve the right to refuse orders at our discretion without liability, for example where products are unavailable, or if we suspect fraudulent activity.
We offer delivery throughout North Woolwich and neighbouring districts. Delivery is typically made on your selected delivery date; however, events beyond our control (e.g., extreme weather, traffic disruptions) may occasionally cause delays. While we endeavour to deliver on your chosen date, we do not guarantee specific delivery times. Where delays occur, we will notify you using details provided at checkout.
It is your responsibility to ensure that the delivery address in North Woolwich or the surrounding area is complete and accurate. In the event that a recipient is unavailable, we may attempt delivery with a neighbour or leave a collection note, subject to our discretion and local conditions.
Flowers and foliage are subject to seasonal availability, and occasionally, particular blooms or containers depicted online may not be in stock. In the rare event that a substitution is necessary to fulfil your order, we will use flowers of equal or greater value and endeavour to maintain the overall style and colour scheme of your chosen arrangement for delivery in North Woolwich.
If you wish to cancel your order, please contact us as soon as possible. Cancellations can only be guaranteed if made at least 24 hours prior to the scheduled delivery date for standard bouquets. For bespoke or larger event orders (e.g., weddings, functions), cancellations must be requested with at least 72 hours' notice before the delivery date. Cancellations made within these periods will receive a full refund. If a cancellation is requested after this notice period, we may have already begun processing or preparing your order and cannot guarantee a refund, especially for personalised or perishable items.
If you need to amend your order details, please notify us promptly. We will do our best to accommodate modifications requested 24 hours or more before delivery to North Woolwich or neighbouring areas, subject to our agreement and product availability. Amendments requested close to the scheduled delivery date may not always be possible.
Due to the perishable nature of flowers, returns are generally not accepted unless the delivered product is faulty, not as described, or damaged upon arrival in North Woolwich. If you are dissatisfied with the quality or condition of your flowers, please notify us within 24 hours of delivery with photo evidence where possible. We may offer a replacement, refund, or partial refund at our discretion after investigating the issue.
Refunds (where applicable) will be made using the original payment method within 7 working days of approval. Your statutory rights are not affected by this policy.
By placing an order through Florist North Woolwich, you confirm that:
Florist North Woolwich is committed to providing high-quality bouquets and timely flower delivery in North Woolwich and nearby areas. However, we are not liable for:
Our total liability to you for any loss or damages arising in connection with your order, whether in contract, tort (including negligence), or otherwise, shall not exceed the total price paid for your order. Nothing in these terms limits or excludes liability for death or personal injury resulting from our negligence, fraud, or any other liability which cannot be limited or excluded by law.
All content, images, logos, and text appearing on the Florist North Woolwich website are the intellectual property of Florist North Woolwich or their respective owners. No part of our website or catalogue may be copied, reproduced, or used without our express written consent.
Your privacy is important to us. All personal information provided during the flower order and delivery process is handled in accordance with our Privacy Policy and UK data protection laws. We use this information exclusively to process, fulfil, and deliver your order to North Woolwich or nearby areas, and to communicate with you about your order or, where you have consented, for marketing purposes.
We reserve the right to update or amend these Terms & Conditions at any time. Changes will take effect as soon as they are posted on this website; it is your responsibility to check the current version each time you place an order for flower delivery in North Woolwich or surrounding areas.
These Terms & Conditions and any disputes or claims arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of England and Wales. You and Florist North Woolwich agree to submit to the exclusive jurisdiction of the English courts.
If any provision of these Terms & Conditions is found to be invalid or unenforceable by a court, the remainder of the terms will continue in effect. Any waiver or delay in enforcing rights under these terms does not constitute a waiver of such rights in the future.
If you require further information, have questions regarding these Terms & Conditions, or need assistance regarding your online flower delivery order within North Woolwich or neighbouring areas, please refer to our customer service section. We are committed to ensuring that your experience with Florist North Woolwich is pleasant, reliable, and secure.
Thank you for choosing Florist North Woolwich for your flower delivery needs. These Terms & Conditions support a safe and transparent service for all our valued North Woolwich customers and nearby communities.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in North Woolwich, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near North Woolwich.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
