At Florist North Woolwich, we pride ourselves on delivering the freshest, most beautiful flowers to homes and businesses throughout North Woolwich and surrounding areas. As your trusted local florist, we ensure that every bouquet and arrangement is carefully handpicked and expertly designed to maximise freshness and longevity. Our fresh flowers guarantee means that you can always buy from us with total confidence.
Every floral order is prepared and packed with utmost care. However, if your flowers arrive damaged or excessively wilted, please contact us within 24 hours of receipt. Retain the original packaging, and take clear photos of the bouquet and any visible issues to help us resolve your concern swiftly. We are committed to making things right and will address any delivery problems as quickly as possible.
We guarantee the freshness of our flowers for a minimum of 5 days from the delivery date when properly cared for according to our recommendations. We select premium, fresh stems and deliver them promptly across North Woolwich to ensure the longest possible vase life. If, despite following proper care, your flowers deteriorate noticeably before the 5-day window, please reach out so we can assess the issue and offer an appropriate resolution.
Your satisfaction is at the heart of what we do at Florist North Woolwich. Should you experience any problems relating to flower quality, damage, or incorrect items, we invite you to notify us as soon as possible—ideally within 24 to 48 hours of receipt. On reviewing your case and confirming the issue—whether it's damage, poor freshness, or an error—we will offer you the choice of:
We aim for a transparent process that gives you options and assurance. Refunds are processed back to your original payment method within a reasonable timeframe, usually within 5-7 business days once approved.
We are committed to exceptional customer service for everyone in North Woolwich and appreciate all feedback, including complaints. If you are unsatisfied for any reason, you may raise your concern through our easy complaints procedure:
Your peace of mind is important to us. We will always listen, investigate, and strive to resolve matters swiftly and fairly.
Florist North Woolwich has built a reputation for reliability, freshness, and quality service in the local community. We cherish the trust of our loyal customers—both households and local businesses. Thank you for choosing us as your preferred North Woolwich florist. Your satisfaction is always our top priority.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
