Returns, Refunds & Flower Quality Commitment
Our Fresh Flowers Guarantee in North Woolwich
At Florist North Woolwich, we pride ourselves on delivering the freshest, most beautiful flowers to homes and businesses throughout North Woolwich and surrounding areas. As your trusted local florist, we ensure that every bouquet and arrangement is carefully handpicked and expertly designed to maximise freshness and longevity. Our fresh flowers guarantee means that you can always buy from us with total confidence.
Damaged-on-Arrival Policy
Every floral order is prepared and packed with utmost care. However, if your flowers arrive damaged or excessively wilted, please contact us within 24 hours of receipt. Retain the original packaging, and take clear photos of the bouquet and any visible issues to help us resolve your concern swiftly. We are committed to making things right and will address any delivery problems as quickly as possible.
Freshness Window
We guarantee the freshness of our flowers for a minimum of 5 days from the delivery date when properly cared for according to our recommendations. We select premium, fresh stems and deliver them promptly across North Woolwich to ensure the longest possible vase life. If, despite following proper care, your flowers deteriorate noticeably before the 5-day window, please reach out so we can assess the issue and offer an appropriate resolution.
Refund & Replacement Options
Your satisfaction is at the heart of what we do at Florist North Woolwich. Should you experience any problems relating to flower quality, damage, or incorrect items, we invite you to notify us as soon as possible—ideally within 24 to 48 hours of receipt. On reviewing your case and confirming the issue—whether it's damage, poor freshness, or an error—we will offer you the choice of:
- A free replacement bouquet delivered at the earliest convenient time
- A full or partial refund, depending on the extent of the issue
We aim for a transparent process that gives you options and assurance. Refunds are processed back to your original payment method within a reasonable timeframe, usually within 5-7 business days once approved.
How to Make a Complaint
We are committed to exceptional customer service for everyone in North Woolwich and appreciate all feedback, including complaints. If you are unsatisfied for any reason, you may raise your concern through our easy complaints procedure:
- Contact us with your order details and a description of your complaint, including supporting photographs if applicable.
- Our dedicated team will acknowledge your complaint and investigate, aiming to reply with a proposed solution within 48 hours.
- If you feel the resolution is not satisfactory, you may escalate your concern for further review by our management team.
Your peace of mind is important to us. We will always listen, investigate, and strive to resolve matters swiftly and fairly.
Trusted by North Woolwich Households & Businesses
Florist North Woolwich has built a reputation for reliability, freshness, and quality service in the local community. We cherish the trust of our loyal customers—both households and local businesses. Thank you for choosing us as your preferred North Woolwich florist. Your satisfaction is always our top priority.
